Computer Horror Question The PRO's?

My friend ask me to take a look at her friend's Dell XP computer because the person throught they had a virus.

It took about 2 minutes to see what was giveing all the infected computer warnings. Someone had downloaded what they throught was a spyware program called Win Reanamator.

"WinReanimator is the latest rogue anti-spyware application that may be brought into your computer system by a Trojan, infiltrating your machine via security system cracks, or may be downloaded directly from www.WinReanimator.com. After WinReanimator is executed, it will bombard your desktop with Windows-like threat notifications"

http://www.win-reanimator-removal.com.re...

I can deal with this but i see anouther problem, someone installed Norton 2005%26Norton 360* as a favor "free antivirus", so here is an outdated version of Norton doing nothing but messing this computer up and most of us know Norton can be a nightmare to uninstall because the uninstall feature requires a product key and the add remove program feature allso fails to uninstall Norton.

http://service1.symantec.com/SUPPORT/tsg...

The above link may or maynot work as a solution.

Now this part is the real kicker that makes me feel like just doing a clean install of XP, just for the heck of it i tired several times to bring up system restore and each time i get a blank white square that does not load up at all. I tried rebooting to no avail one could wait all day and nothing would change " The Blank White Square with no options so where has system restore gone?

Should i just start from scratch and reformat?

Sorry this question was so long and drawn out

Thanx 10 points for the best answer

Computer Horror Question The PRO's?malware

umm well the delema is. DO you have a ton of stuff ya need ? If no then go reformat and start from scratch sometimes its easer to do it this way. 20 min and your all nice and fresh .

Could take ya longer to remove nortons and that spyware then t would to reformat and reinstall.